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Topic 1: TOP 14 FREQUENTLY ASKED QUESTIONS

I left a request online. When can I get a 3D-model?

I left a request online. When can I get a 3D-model?

28 APR 2016

We select the most interesting and popular requests for you. You will receive an email notification, when a 3D-model is ready. These models can be both paid and free.

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I paid one fee, but I have decided to change it. How can I do it?

I paid one fee, but I have decided to change it. How can I do it?

28 APR 2016

The previous fee is canceled after you pay for the next one, so we recommend you to download all the necessary details before buying the next fee.

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In what commercial purposes can I use images, collages and 3D-models?

In what commercial purposes can I use images, collages and 3D-models?

28 APR 2016

You can use free 3D-models in your commercial projects without the right of replication for profit. After paying any fee, you will get permission for replicating or publishing your images obtained using the website and 3D-models (images of furniture, scenes, interiors and projects (collages)) in any media. A resale and distribution of 3D-models and 3D-scenes is prohibited!

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I paid the fee. How can I download paid 3D-models?

I paid the fee. How can I download paid 3D-models?

28 APR 2016

You can download them from the collage or from «Detailed description» section of a 3D-model by clicking «Download».

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Can I download 3D-models, which I downloaded earlier?

Can I download 3D-models, which I downloaded earlier?

28 APR 2016

Yes. Go to your personal account to «Statistics» section, click «Detailed description» and download.

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I paid the fee. How can I know that I have access to paid content?

I paid the fee. How can I know that I have access to paid content?

28 APR 2016

You will receive an email with a payment notification. You can also find all the necessary information in the top right part of the screen.

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Where can I find my purchases, projects and downloads?

Where can I find my purchases, projects and downloads?

28 APR 2016

In the top right part of the screen. Move the mouse cursor to your account name, and you will find the information you need in a popup window.

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What formats do 3D-models have?

What formats do 3D-models have?

28 APR 2016

Autodesk 3dsMax v.2011+VRay (*.max) OBJ and FBX file formats.

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Can I create and save a collage (a project) without registration?

Can I create and save a collage (a project) without registration?

28 APR 2016

You can only create a project. Please sign in to save it.

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How much time has passed and how many 3D-models and scenes can I download?

How much time has passed and how many 3D-models and scenes can I download?

28 APR 2016

You can find all the necessary information in the top right part of the screen.

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Is it necessary to set up an account to buy a 3D-model?

Is it necessary to set up an account to buy a 3D-model?

28 APR 2016

Yes. A free registration is required to pay the fee, download any 3D-models, and save projects.

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Is CGPORT free to use?

Is CGPORT free to use?

28 APR 2016

There is a lot of free content and information on the website, and it is possible to use a project free of charge. Create your account to get started.

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How can CGPORT help me?

How can CGPORT help me?

28 APR 2016

If you use our «Collage» service, you will be able to work with the interior directly on the website: create a design, removing unnecessary details and downloading 3D-models that you really like. You can also add a photo of your unfurnished room and fill it directly on the website! You can download, print and show these pictures to your colleagues and clients. It speeds up creative process, making it more enjoyable.

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What is CGPORT?

What is CGPORT?

28 APR 2016

It is a computer graphics website, which is established to help designers and visualizers to create masterpieces in the interior business.

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Topic 2: Account

How to change the registration details?

How to change the registration details?

28 APR 2016

Go to «Personal details» section in your personal account and click «Edit». Next, make the necessary changes and click «Save».

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How to change a password?

How to change a password?

28 APR 2016

Go to «Personal details» section in your personal account, click «Change password», set a new one and its confirmation, then click «Save». You will receive an email notification.

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I forgot the password. What should I do?

I forgot the password. What should I do?

28 APR 2016

Click "Log in", and then click «I forgot my password». Enter your email in a popup window and click «Send». You will receive an email – open it and click «Change password». Set a new password in a popup window and click «Change password».

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Topic 3: Payment

I use the website free of charge. How many projects can I save?

I use the website free of charge. How many projects can I save?

28 APR 2016

Only one. However, you can edit it as many times as you want.

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How many projects can I save?

How many projects can I save?

28 APR 2016

As much as stated in the paid fee.

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I downloaded a 3D-model, which is out of service (damaged file/archive or there is lack of textures etc.). What should I do?

I downloaded a 3D-model, which is out of service (damaged file/archive or there is lack of textures etc.). What should I do?

28 APR 2016

Please go to «Contact us» section, write the file name and specify the problem. We will pay you back or send you a link to download missing/repaired files.

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I would like to add a 3D-model in several projects. How can I do it?

I would like to add a 3D-model in several projects. How can I do it?

28 APR 2016

If you already have two or more projects, you will see them in a popup window. Choose the necessary project, and the model will be added to it. Next, click «+» and repeat the action.

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How to use a filter in 3D-models’ catalog?

How to use a filter in 3D-models’ catalog?

28 APR 2016

Choose «Display options» in the left part of the screen, then click «Show». How to create projects and add 3D-models to them? Move the mouse cursor to a 3D-model that you like, click «+». Next, click «Create a project» in the popup window and enter its name. The model will be automatically added to your project. Then, the window of the project appears. Close it and continue to add 3D-models that you like, as many as you want. You can also create a project by clicking «Create a project» in the right part of the screen (above the catalog). You will see an orange indicator – it shows the number of saved projects.

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What is a project oт your website?

What is a project oт your website?

28 APR 2016

It is a collage, where you can add pictures of 3D-models, change their angles, set the background and create an image of the future interior. You can download these 3D-models directly from the collage.

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Is it safe to use my credit/debit card to make an order at www.cgport.com?

Is it safe to use my credit/debit card to make an order at www.cgport.com?

28 APR 2016

Absolutely. We accept payments through Chronopay system. • International certificates confirm the working quality of Chronopay system in the field of information security. • Certified auditors regularly check the company for conformance to the requirements specified by IPS (International Payment System) • All Chronopay payment pages support strong encryption AES-128 bit, and VeriSign certificate proves it. • Chronopay Company gets an annual audition for compliance with security standards PCI DSS. Security Research & Consulting GmbH - a licensed auditor, which issues the Certificate of Compliance. • Chronopay system is certified to carry out operations using 3-D Secure technology (Verified-By-VISA /MasterCard SecureCode). Learn more: www.chronopay.com

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I need a bill for my name or a company name.

I need a bill for my name or a company name.

28 APR 2016

The invoice for your order will be automatically generated using the billing information that you provided during the payment process.

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How can I get an invoice/receipt for my purchase?

How can I get an invoice/receipt for my purchase?

28 APR 2016

You will receive an email with all the payment details just after making payment. You can also find and download a receipt in your personal account, in tab «Payment history».

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What are the payment options?

What are the payment options?

28 APR 2016

You can go to your personal account and find a tab «Payment history», where you will see the list of the payment options.

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What are the payment options?

What are the payment options?

28 APR 2016

Bankcards (VISA, MasterCard, Maestro, American Express), electronic money (Webmoney, Yandex.Money, QIWI) and through a single interface Chronopay.

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How fast is my account activated after the payment?

How fast is my account activated after the payment?

28 APR 2016

Immediately after the money were transferred to the account (it takes less than a minute).

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The time limit of the fee has ended, but I did not have time to take advantage of all the features. What should I do?

The time limit of the fee has ended, but I did not have time to take advantage of all the features. What should I do?

28 APR 2016

Our services are inexpensive, so we decided to limit them in time. At the end of paid period, the features are disabled. However, if you did not have time to download 3D models or use the project, we will extend the time limit free of charge - for the period that has been paid. To do this, describe your problem in the tab «Payment» («Contact us» section).

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I made full use of downloads’ limit. Can I pay for it one more time and start to download immediately?

I made full use of downloads’ limit. Can I pay for it one more time and start to download immediately?

28 APR 2016

Of course. We recommend you to purchase maximum fee for a maximum access to website features.

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I paid the fee, saved several projects, but the fee usage time has ended. What will happen with my projects?

I paid the fee, saved several projects, but the fee usage time has ended. What will happen with my projects?

28 APR 2016

All your projects will remain, but you will not be able to create new ones until you make payment.

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I paid the fee. How can I know that I have access to paid content?

I paid the fee. How can I know that I have access to paid content?

28 APR 2016

You need to log in using your password. At the top of the screen, you will see the indicator, which displays the details of your fee.

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I paid the fee, but I did not gain access to paid content. What should I do?

I paid the fee, but I did not gain access to paid content. What should I do?

28 APR 2016

Firstly, find a tab «Payment» in section «Contact us». Write a date, number of payment and fee. We will try to help you or pay you back.

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Help

I left a request online. When can I get a 3D-model?

I paid one fee, but I have decided to change it. How can I do it?

In what commercial purposes can I use images, collages and 3D-models?

I paid the fee. How can I download paid 3D-models?

Can I download 3D-models, which I downloaded earlier?

I paid the fee. How can I know that I have access to paid content?

Where can I find my purchases, projects and downloads?

What formats do 3D-models have?

Can I create and save a collage (a project) without registration?

How much time has passed and how many 3D-models and scenes can I download?

Is it necessary to set up an account to buy a 3D-model?

Is CGPORT free to use?

How can CGPORT help me?

What is CGPORT?

How to change the registration details?

How to change a password?

I forgot the password. What should I do?

I use the website free of charge. How many projects can I save?

How many projects can I save?

I downloaded a 3D-model, which is out of service (damaged file/archive or there is lack of textures etc.). What should I do?

I would like to add a 3D-model in several projects. How can I do it?

How to use a filter in 3D-models’ catalog?

What is a project oт your website?

Is it safe to use my credit/debit card to make an order at www.cgport.com?

I need a bill for my name or a company name.

How can I get an invoice/receipt for my purchase?

What are the payment options?

What are the payment options?

How fast is my account activated after the payment?

The time limit of the fee has ended, but I did not have time to take advantage of all the features. What should I do?

I made full use of downloads’ limit. Can I pay for it one more time and start to download immediately?

I paid the fee, saved several projects, but the fee usage time has ended. What will happen with my projects?

I paid the fee. How can I know that I have access to paid content?

I paid the fee, but I did not gain access to paid content. What should I do?

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